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COVID-19 - We're in this together

It has been an extraordinary year, one full of challenge and uncertainty. The COVID-19 pandemic has disrupted nearly every aspect of our lives. The nature of our work, our play, our forms of communication, and the shapes of our communities have changed, and we're changing with it.   

 

EPI continues to monitor the COVID-19 situation and adapt its policies and procedures so that–when it is time to travel again–you can do so with the safety and flexibility you need.

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Enhanced Risk Management

The safety of EPI's participants is its top priority, and we have adapted additional procedures to assess and minimize the risks associated with COVID-19. These practices address risk management in three critical phases.

EPI minimizes the risk of COVID-19 before the course begins by:

  • Establishing clear criteria for program cancellation due to elevated COVID outbreaks

  • Requesting all participants abide by precautionary measures such as physical distancing and use of face coverings during the 14 days prior to course

  • Requiring all participants to submit negative COVID-19 test result or proof of immunity 

  • Prohibiting participants with COVID-19 symptoms, or those with close to contact with those experiencing COVID-19 like symptoms, from participating in the program


​EPI reduces the risk during the program by:

  • Conducting daily health screenings

  • Requiring physical distancing and the use of face coverings

  • Conducting the majority of the program in outdoor settings

  • Limiting group sizes and taking numerous, other precautionary measures


EPI will respond to any COVID 19 related on-course incident by:

  • Following strict Personal Protection protocols during first aid and care

  • Isolating the participant from the rest of the group

  • Activating its Emergency Response System and securing testing following the directions of local health services

  • Create quarantine conditions as necessary

For more a more detailed review of EPI's Risk Management protocols for COVID-19, please see our Policies & Logistics.

General Travel Requirements and Protocols

EPI requires all participants to provide proof of a negative COVID-19 test within three days of the course start date OR proof of immunity. Proof of immunity can be in the form of a record of a positive COVID-19 diagnosis followed by a recovery period or a COVID-19 vaccination record. 

 

Participants who are vaccinated will still be required to comply with all COVID-19 risk management practices including mask use, hygiene, and physical distancing as directed by course instructors and applicable rules and regulations. 

Mask Use

Following CDC guidance and the Biden Administration's Executive Order on Travel Safety issued on January 21st, participants must wear masks when using public transportation, in airport, and on airplanes. This federal requirement is in addition to EPI's requirement that participants wear masks on course. Please see Policies & Logistics for more details.

Travel to Programs

Participants are expected to take precautionary measure to avoid exposure to COVID-19 before travel. EPI also requires all participants to provide proof of a negative COVID-19 test within three days of the course start date OR proof of immunity. Proof of immunity can be in the form of a record of a positive COVID-19 diagnosis followed by a recovery period or a COVID-19 vaccination record. 

Vaccinations

EPI does not require vaccination for its programs, but we do strongly recommend vaccination as a means to protect not only yourself, but also your fellow travelers and the people you interact with on course. Additionally, vaccination significantly reduces the likelihood that you will test positive during your travel, which can result in lengthy and expensive quarantines.

Return Travel to the U.S.

Testing


Effective Jan 26, 2021 the US CDC requires passengers arriving from international destinations to have a negative COVID (Antigen or PCR) test no more than 3 days before their flight to the US departs. Alternatively, travelers to the U.S. may provide documentation from a licensed health care provider of having recovered from COVID-19 in the 90 days preceding travel. EPI will facilitate this testing for groups as part of the regular itinerary. Participants will need to bring $50 to cover the cost of testing. A positive result from a single participant may affect the travel for the entire group of participants, in addition to the potential negative health risks to the individual with the virus. For this reason, and for the well-being of all participants, we ask every participant to be prepared to strictly adhere to our COVID-19 prevention practices on course.




Self-isolation / Quarantine post travel


The Biden Administration's Executive Order on Travel Safety issued on Jan 21, also directs travelers to comply with CDC guidance on self-isolation or quarantine post travel. Current guidance from the CDC is for a regime of isolation and testing, or isolation for 10 days.





Belize Travel Requirements

FAQs

How do I access my voicemail?


With Surf Broadband Solutions voicemail you can have access to your voicemail in 3 different fashions:

Check your voicemail from any phone

- Dial your full 10 digit phone number

- When the voicemail greeting plays press *

- You will then be prompted for your pin

.

Check your voicemail from your Surf Broadband Solutions Web Portal

- Go to Surf Broadband Solutions Web Portal

- Put in your username and password

- Click on the VoiceMail tab

- Click play on the message you wish to hear

Get voicemail emailed to your email address - Go to Surf Broadband Solutions Web Portal - Put in your username and password - Click on the VoiceMail tab - Click Voicemail Settings on the left hand side - Put a check mark in the box next to Notify me by email when new messages arrive - Put your email address in appropriate box, please note you can only put in 1 email address - If you would like to receive the message as an attachment in your email then put a check mark in the box next to Send the message as an attachment to the email - Once you are finished click the Save button at the bottom




How do I change my voicemail greeting?


  1. Once you have logged into your voicemail you will be given different menu options. You will want to choose 0 for mailbox options.

  2. Next you will want to follow the voice prompts.




Can I use my alarm system with Surf Broadband Solutions?


  1. There are various types of alarm systems available to consumers. Some types will work with Surf Broadband Solutions service while others will not.




Is it possible to turn Call Waiting on or off?


Call waiting is a feature that is turned on by default, but you can turn it off on a per call basis.

How to turn off call waiting before you place your current call
- Pick up your handset and dial *70
- Next you will dial the phone number you wish to call
- Once you hang up call waiting is automatically turned back on




How do I use Call Forwarding?


Surf Broadband Solutions Phone Service offers 2 methods for call forwarding.

How to forward calls using the Surf Broadband Solutions Web Portal

Go to Surf Broadband Solutions Web Portal

- Put in your username and password

- Go to the Call Mgt. tab

- In the box next to Forward All Calls To: type in the 10 digit number you would want your calls forwarded to

- Click the Save button

- To disable call forwarding you would need to delete the number from the box

- Click the Save button

How to forward calls using your handset

- Pick up your handset and dial *72 - Enter the 10 digit phone number you want to forward calls to - Press # - Hang up the handset - To turn off call forwarding, just dial *73 from your handset




How do I use Caller ID block?


Caller ID Block is an easy to use service.

How to use Caller ID block
- Pick up your handset and dial *67
- Next you will dial the phone number you wish to call
- Once you hang up call id block is automatically turned off




What are all the *key functions?


  • *69 Call Return Activate

  • *66 Call Back Activate

  • *86 Call Back Deactivate

  • *72 Call Forward All Activate

  • *73 Call Forward All Deactivate

  • *90 Call Forward Busy Activate

  • *91 Call Forward Busy Deactivate

  • *92 Call Forward No Answer Activate

  • *93 Call Forward No Answer Deactivate

  • *63 Call Forward Last Activate

  • *83 Call Forward Last Deactivate

  • *60 Block Last Activate

  • *80 Block Last Deactivate

  • *64 Accept Last Activate

  • *84 Accept Last Deactivate

  • *56 Call Waiting Activate

  • *57 Call Waiting Deactivate

  • *71 Call Waiting Per Call Activate

  • *70 Call Waiting Per Call Deactivate

  • *67 Block Caller ID Activate

  • *68 Block Caller ID Deactivate

  • *81 Block Caller ID Per Call Activate

  • *82 Block Caller ID Per Call Deactivate

  • *78 Do Not Disturb (DND) Activate

  • *79 DND Deactivate

  • *65 CID Activate

  • *85 CID Deactivate

  • *25 Call Waiting Caller ID Activate

  • *45 Call Waiting Caller ID Deactivate

  • *26 Dist Ring Activate

  • *46 Dist Ring Deactivate

  • *74 Speed Dial

  • *98 Blind Transfer

  • *99 Modem Line Toggle




Is it possible to put my phones on DND (Do Not Disturb) and have calls go straight to voicemail?


Yes, Surf Broadband Solutions' Digital Phone Service offers a DND feature.

How to turn DND on and off with your handset

- To turn on DND pick up your handset and dial *78 then hang up

- To turn off DND pick up your handset and dial *79 then hang up

How to turn DND on and off through the Surf Broadband Solutions WebPortal

- Go to Surf Broadband Solutions Web Portal
- Put in your username and password
- Go to the Call Mgt. tab
- Place a check mark in the box to turn on DND or remove the check mark to turn off DND
- Click the Save button





Mexico Travel Requirements

Testing


EPI requires participants originating outside of the region to provide proof of a negative COVID-19 test within three days of the course start date OR proof of immunity. Proof of immunity can be in the form of a record of a positive COVID-19 diagnosis followed by a recovery period of two weeks to three months prior to travel or a COVID-19 vaccination record.




Insurance


EPI requires proof of medical insurance for travel on its programs, but there are no additional requirements for entry into Mexico.




Health Forms


EPI requires a medical history form for travel on all of its programs, but no additional forms are required for entry into Mexico.




What happens if I or someone in my group tests positive for COVID-19 during a Mexico course?


While we practice transmission prevention methods on course, the nature of our travel, activities, and groups will likely result that the entire group would be considered a "close contact" and be required to isolate in mandatory quarantine for at least 8 days until the local health ministry provides clearance to travel. In this case, EPI would continue to facilitate logistics, monitor the health and well-being, and support the group until they are able to return home. Costs associated with quarantine and extended stay would be passed on to participants, which is why we recommend travel insurance that covers the costs of quarantine and medical care from COVID-19 exposure.





Galapagos Travel Requirements

Testing


Effective Jan 26, 2021 the US CDC requires passengers arriving from international destinations to have a negative COVID (Antigen or PCR) test no more than 3 days before their flight to the US departs. Alternatively, travelers to the U.S. may provide documentation from a licensed health care provider of having recovered from COVID-19 in the 90 days preceding travel. EPI will facilitate this testing for groups as part of the regular itinerary. Participants will need to bring $50 to cover the cost of testing. A positive result from a single participant may affect the travel for the entire group of participants, in addition to the potential negative health risks to the individual with the virus. For this reason, and for the well-being of all participants, we ask every participant to be prepared to strictly adhere to our COVID-19 prevention practices on course.




Self-isolation / Quarantine post travel


The Biden Administration's Executive Order on Travel Safety issued on Jan 21, also directs travelers to comply with CDC guidance on self-isolation or quarantine post travel. Current guidance from the CDC is for a regime of isolation and testing, or isolation for 10 days.





Costa Rica Travel Requirements

Testing


EPI requires all participants to provide proof of a negative COVID-19 test within three days of the course start date OR proof of immunity. Proof of immunity can be in the form of a record of a positive COVID-19 diagnosis followed by a recovery period of two weeks to three months prior to travel or a COVID-19 vaccination record.




Insurance


  • EPI requires proof of medical insurance for travel on its programs
  • Unvaccinated adult visitors traveling to Costa Rica will need to provide proof of a medical insurance policy to cover any COVID-19 related medical treatment or quarantine lodging while in Costa Rica.

  • Visitors with policies that include their passport number should take care to ensure the passport number associated with their policy matches the passport they will use for travel.

  • If the policy originates from an insurer outside of Costa Rica, tourists must request from the insurer a certification issued in English or Spanish, noting:

  • The validity of the policy during the dates of visit to Costa Rica
  • Guarantee of coverage for medicals expenses in cases of COVID-19 related medical treatment in the amount of 50,000 USD
  • Minimum coverage of 2,000 USD for extended lodging expenses due to COVID-19 related illness.
  • It is also possible to purchase a Costa Rican medical insurance policy through the Sagicor of Costa Rica, covering the duration of your stay in Costa Rica.




Health Forms


  • All visitors must also complete an online Health Pass (pasa de Salud) 48 hours prior to travel to Costa Rica
  • The Health Pass can be found at https://salud.go.cr
  • For minor participants, this should be filled out by parents / legal guardian




What happens if I or someone in my group tests positive for COVID-19 during a Costa Rica course?


  • While we practice transmission prevention methods on course, the nature of our travel, activities, and groups will likely result that the entire group would be considered a "close contact" and be required to isolate in mandatory quarantine for at least 8 days until the local health ministry provides clearance to travel.
  • In this case, EPI would continue to facilitate logistics, monitor the health and well-being, and support the group until they are able to return home. Costs associated with quarantine and extended stay would be passed on to participants, which is why we recommend travel insurance that covers the costs of quarantine and medical care from COVID-19 exposure.





Yellowstone Travel Requirements

What happens if I or someone in my group tests positive for COVID-19 during a Yellowstone course?


  • While we practice transmission prevention methods on course, the nature of our travel, activities, and groups will likely result that the entire group would be considered a "close contact" and be required to isolate in mandatory quarantine for at least 8 days until the local health ministry provides clearance to travel.
  • In this case, EPI would continue to facilitate logistics, monitor the health and well-being, and support the group until they are able to return home. Costs associated with quarantine and extended stay would be passed on to participants, which is why we recommend travel insurance that covers the costs of quarantine and medical care from COVID-19 exposure.




Testing


EPI requires participants originating outside of the region to provide proof of a negative COVID-19 test within three days of the course start date OR proof of immunity. Proof of immunity can be in the form of a record of a positive COVID-19 diagnosis followed by a recovery period of two weeks to three months prior to travel or a COVID-19 vaccination record.




Insurance


EPI requires proof of medical insurance for travel on its programs, but there are no additional requirements for entry in the Greater Yellowstone area.




Health Forms


EPI requires a medical history form for travel on all of its programs, but no additional forms are required for entry in the Greater Yellowstone area.





Hawaii Travel Requirements

FAQs

How do I access my voicemail?


With Surf Broadband Solutions voicemail you can have access to your voicemail in 3 different fashions:

Check your voicemail from any phone

- Dial your full 10 digit phone number

- When the voicemail greeting plays press *

- You will then be prompted for your pin

.

Check your voicemail from your Surf Broadband Solutions Web Portal

- Go to Surf Broadband Solutions Web Portal

- Put in your username and password

- Click on the VoiceMail tab

- Click play on the message you wish to hear

Get voicemail emailed to your email address - Go to Surf Broadband Solutions Web Portal - Put in your username and password - Click on the VoiceMail tab - Click Voicemail Settings on the left hand side - Put a check mark in the box next to Notify me by email when new messages arrive - Put your email address in appropriate box, please note you can only put in 1 email address - If you would like to receive the message as an attachment in your email then put a check mark in the box next to Send the message as an attachment to the email - Once you are finished click the Save button at the bottom




How do I change my voicemail greeting?


  1. Once you have logged into your voicemail you will be given different menu options. You will want to choose 0 for mailbox options.

  2. Next you will want to follow the voice prompts.




Can I use my alarm system with Surf Broadband Solutions?


  1. There are various types of alarm systems available to consumers. Some types will work with Surf Broadband Solutions service while others will not.




Is it possible to turn Call Waiting on or off?


Call waiting is a feature that is turned on by default, but you can turn it off on a per call basis.

How to turn off call waiting before you place your current call
- Pick up your handset and dial *70
- Next you will dial the phone number you wish to call
- Once you hang up call waiting is automatically turned back on




How do I use Call Forwarding?


Surf Broadband Solutions Phone Service offers 2 methods for call forwarding.

How to forward calls using the Surf Broadband Solutions Web Portal

Go to Surf Broadband Solutions Web Portal

- Put in your username and password

- Go to the Call Mgt. tab

- In the box next to Forward All Calls To: type in the 10 digit number you would want your calls forwarded to

- Click the Save button

- To disable call forwarding you would need to delete the number from the box

- Click the Save button

How to forward calls using your handset

- Pick up your handset and dial *72 - Enter the 10 digit phone number you want to forward calls to - Press # - Hang up the handset - To turn off call forwarding, just dial *73 from your handset




How do I use Caller ID block?


Caller ID Block is an easy to use service.

How to use Caller ID block
- Pick up your handset and dial *67
- Next you will dial the phone number you wish to call
- Once you hang up call id block is automatically turned off




What are all the *key functions?


  • *69 Call Return Activate

  • *66 Call Back Activate

  • *86 Call Back Deactivate

  • *72 Call Forward All Activate

  • *73 Call Forward All Deactivate

  • *90 Call Forward Busy Activate

  • *91 Call Forward Busy Deactivate

  • *92 Call Forward No Answer Activate

  • *93 Call Forward No Answer Deactivate

  • *63 Call Forward Last Activate

  • *83 Call Forward Last Deactivate

  • *60 Block Last Activate

  • *80 Block Last Deactivate

  • *64 Accept Last Activate

  • *84 Accept Last Deactivate

  • *56 Call Waiting Activate

  • *57 Call Waiting Deactivate

  • *71 Call Waiting Per Call Activate

  • *70 Call Waiting Per Call Deactivate

  • *67 Block Caller ID Activate

  • *68 Block Caller ID Deactivate

  • *81 Block Caller ID Per Call Activate

  • *82 Block Caller ID Per Call Deactivate

  • *78 Do Not Disturb (DND) Activate

  • *79 DND Deactivate

  • *65 CID Activate

  • *85 CID Deactivate

  • *25 Call Waiting Caller ID Activate

  • *45 Call Waiting Caller ID Deactivate

  • *26 Dist Ring Activate

  • *46 Dist Ring Deactivate

  • *74 Speed Dial

  • *98 Blind Transfer

  • *99 Modem Line Toggle




Is it possible to put my phones on DND (Do Not Disturb) and have calls go straight to voicemail?


Yes, Surf Broadband Solutions' Digital Phone Service offers a DND feature.

How to turn DND on and off with your handset

- To turn on DND pick up your handset and dial *78 then hang up

- To turn off DND pick up your handset and dial *79 then hang up

How to turn DND on and off through the Surf Broadband Solutions WebPortal

- Go to Surf Broadband Solutions Web Portal
- Put in your username and password
- Go to the Call Mgt. tab
- Place a check mark in the box to turn on DND or remove the check mark to turn off DND
- Click the Save button





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Do you have additional questions or concerns?