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Whether it’s a question about airfare for your school group, curiosities about instructor certifications and training, or concerns about traveling alone for the first time, EPI is here to help. 

General

Em caso de dúvidas, verifique em nosso FAQ e entre em contado através do nosso formulário de e-mail

Posso instalar em mais de um computador?


Sim! A propriedade da sua planilha permite o uso para mais de um computador, desde que sua rede que suporte acesso de vários computadores a um mesmo arquivo. Não recomendamos o uso simultâneo para que não ocorra perda de dados.




Quais versões do Excel são compativeis?


Qualquer versão apartir de 2010.




Posso utilizar minha Planilha no Smartphone, tablet ou Excel online?


Não. As planilhas são sistemas desenvolvidos em Microsoft Excel para Desktop com Linguagem de programação e recurso disponíveis apenas nesse sistema. Recomendamos utilizar em seu computador para aproveitar ao máximo todos os recursos.




Ao adquirir as Planilhas do Gesta+ irei pagar alguma mensalidade ou anuidade?


Não! A vantagem de operar seus controles através de planilhas é de não precisar ficar refém de sistemas com pagamentos mensais. Ao adquirir nossas planilhas elas serão suas assim como todos os dados que você alimentar nelas. Sem mensalidades e sem taxas!




Preciso ter algum sistema instalado para rodas as Planilhas?


Sim! você precisa ter uma versão do Microsoft Excel com versão apartir de 2010




Após o pagamento como será entregue a Planilha?


Após o pagamento, disponibilizaremos um link para Download enviado em seu e-mail de cadastro. O acesso à planilha é imediato e você poderá acessar a sua compra na plataforma da Hotmart onde estão todas as orientações de acesso à sua planilha.




Preciso entender de Excel para utilizar as Planilhas?


Não! Todo o preenchimento é intuitivo e livre de erros em caso de preenchimento indevido. A planilha se encontra protegida para evitar erro de preenchimento e operação.




Posso inserir a a minha logomarca ou do meu negócio?


Sim! Todas as planilhas possuem um botão para preenchimento automático com sua Marca em todas as abas da Planilha. Também existe uma opção de alteração de cores para combinar com seu logo. =D




Posso alterar os estilos de cores da minha planilha conforme minha Empresa?


Sim! Todas as planilhas possuem um botão exclusivo para que o usuário possa configurar as cores da sua empresa e também a sua logo em todas as abas. =D




Em caso de dúvidas e melhorias posso alterar a planilha?


A planilha é totalmente ajustada para atender as demandas propostas em seu desenvolvimento. Em caso de necessidades especiais de uso disponibilizamos nossa equipe de suporte para atendê-lo. As planilhas são bloqueadas para sua segurança e de nossos produtos. Nos reservamos no direito de não disponibilizar senhas de desenvolvimento para seus usuários




As Planilhas da Gesta+ possui versões com limitações de funcionalidades?


Não, Sua Planilha é Completa com todas as funcionalidades de outras planilhas disponíveis no mercado. Tudo em uma Única versão! Sem pegadinhas!





 

Risk Management

Is international travel safe?


Safety is EPI's top priority, and while there is no way to eliminate all risks, EPI actively manages them through its comprehensive risk management processes. Every element of our programs, from program design to instructor training is subject to rigorous risk management protocols. To learn more, go to our Health & Safety pages.




What are the intructors' qualifications?


EPI instructors are required to have a bachelor's degree and a minimum of a Wilderness First Aid first certification. They have backgrounds in science and science education, with experience leading groups in outdoor settings. At our international locales, all instructors must be bilingual, and every EPI instructor goes through our intensive on-site risk management training.




What immunizations are required?


Immunizations are not required for travel to any of EPI's program sites. We recommend that travelers meet with their personal physicians to discuss non-required vaccinations.




What happens if I get sick?


With their training in CPR and Wilderness First Aid, EPI instructors are equipped to handle minor ailments like headaches, blisters, sunburns, etc. If an issue is more severe, instructors will contact families and take participants to pre-approved medical clinics. At all times, EPI instructors carry with them phones and medical action plans, including contact information for emergency medical services.




What if I have dietary restrictions or medical needs?


EPI can accommodate a wide variety of dietary restrictions, including vegetarian, vegan, gluten intolerant, and other allergies. EPI assesses the medical needs of each individual participant--and our ability to deliver on those needs—as part of the required paperwork and medical review process. If you'd like to discuss a particular issue or concern prior to enrollment, please contact us.




How will I know if my child arrived safely?


As soon as your child meets up with the EPI instructor team, we'll place a safe arrival phone call so that you'll know they're in good hands. Sometimes this call will come directly from EPI instructors. Other times, it will come through a "safe arrival contact" appointed by the group.




How often will I be able to correspond with my family back home?


EPI's courses are relatively short in duration, which provides a powerful opportunity to disconnect from our devices. On course, EPI expects participants to abide by its Unplugged Policy—no cell phone or email communications throughout the duration of the program. By unplugging from their devices, our students tap into a deeper, more immersive learning experience. EPI maintains a 24-hour Emergency Contact Phone so that, in the case of emergencies, participants can contact their families and vice versa. Other than the initial safe arrival phone call, our policy is that no news is good news. To reach the 24-hour contact phone, simply dial our direct line and listen for directions: 1-800 721 8784.





Administrative

What does my tuition cover?


EPI's Program Fees cover all on-the-ground expenses, including food, lodging, transportation, and all activities and park entrance fees. Tuition does not cover additional spending money, baggage fees, or food in the airports on travel days. In some cases, tuition will also cover the cost of flights, but this is not always the case. Please see the Airfare section below for more information, or contact us for airfare details.




Is there a payment plan?


Payment for most EPI programs occurs on the following timeline:

  • A $250 deposit upon enrollment
  • A $750 tuition deposit 6 months prior to departure
  • Final tuition balance due 2 months prior to departure.
So long as those deposit deadlines are met, participants are free to submit payments on any installment that they wish.




What immunizations are required?


Immunizations are not required for travel to any of EPI's program sites. We recommend that travelers meet with their personal physicians to discuss non-required vaccinations.




What is your cancellation policy?


You can find EPI's Terms & Conditions, including the cancellation policy, here.




Do participants need travel insurance?


Although not required for participation*, EPI highly recommends securing travel insurance for its programs. There are many sites online that provide helpful information about travel insurance and even compare options. *Some countries, including Costa Rica, require certain travel insurance to enter due to COVID-19. Visit EPI's COVID-19 Policies Page to find country-specific requirements.




What travel documentation is required?


For international programs, participants must have a current passport that is valid for 6 months after return from the program site. Additionally, any students under the age of 18 must carry with them the original, signed & notarized copy of the International Travel Minor Travel Letter, which is provided in EPI's course paperwork. Our operating locales do not require visas for US citizens. EPI advises participants who are not US citizens to check the visa and travel requirements for the country of destination. EPI is not responsible for securing visas required for travel.





 

For Chaperones

Is airfare included in tuition?


For individual student travelers and professional development participants, airfare is generally not included in the cost of tuition. For participants traveling in a group, airfare generally is included in the cost of tuition for our international program sites. For domestic sites, airfare is generally not included. If you are unsure if your tuition includes airfare, please get in touch with your trip organizer or contact us directly.




How does airfare work?


If you are traveling with a group and airfare is included in your tuition, EPI will send you the travel itinerary as soon as it is confirmed with the airlines. For individual travelers, EPI provides arrival and departure time frames for each particular course. These time frames have been set up to work logistically for the instructor teams and to minimize any wait time for travelers. Participants are responsible for securing airfare that arrives and departs within those time frames. As always, if you have additional questions about airfare, traveling solo as a student, or difficulties finding flights within the time frames, get in touch! We're happy to help.




Are baggage fees included?


Baggage fees are not included in tuition costs.




How much spending cash should I bring?


Bringing some spending cash is a good idea. $50 to $100 will suffice. American dollars will work at our international sites, so long as the bills are clean. Ones and fives work best.




Is there a packing list?


Field-based, outdoor education requires proper clothing and gear. As part of its enrollment paperwork, EPI provides Student Handbooks and specific packing lists for each program site.





Airfare

Is airfare included in tuition?


For individual student travelers and professional development participants, airfare is generally not included in the cost of tuition. For participants traveling in a group, airfare generally is included in the cost of tuition for our international program sites. For domestic sites, airfare is generally not included. If you are unsure if your tuition includes airfare, please get in touch with your trip organizer or contact us directly.




How does airfare work?


If you are traveling with a group and airfare is included in your tuition, EPI will send you the travel itinerary as soon as it is confirmed with the airlines. For individual travelers, EPI provides arrival and departure time frames for each particular course. These time frames have been set up to work logistically for the instructor teams and to minimize any wait time for travelers. Participants are responsible for securing airfare that arrives and departs within those time frames. As always, if you have additional questions about airfare, traveling solo as a student, or difficulties finding flights within the time frames, get in touch! We're happy to help.




Are baggage fees included?


Baggage fees are not included in tuition costs.




How much spending cash should I bring?


Bringing some spending cash is a good idea. $50 to $100 will suffice. American dollars will work at our international sites, so long as the bills are clean. Ones and fives work best.




Is there a packing list?


Field-based, outdoor education requires proper clothing and gear. As part of its enrollment paperwork, EPI provides Student Handbooks and specific packing lists for each program site.





More Questions?